Fun gameplay is our goal, but member wellbeing always comes first. pjs138 offers a range of responsible gaming tools and support to keep your experience healthy, in control, and enjoyable.
We give you full control over your gaming experience — use these tools as you see fit
Set your own daily, weekly, or monthly deposit limit directly from your account settings. Once a limit is set, the system will automatically reject any deposit that exceeds it — no exceptions.
Set a maximum duration for your gaming session. pjs138 will alert you when you are approaching your time limit and will automatically log you out once the limit is reached, so you can rest at the right time.
Set the maximum loss amount you are willing to sustain within a given period. When the loss limit is reached, your account will be automatically blocked from placing new bets until the period resets.
Need a break? Activate a self-pause for 24 hours, 7 days, 30 days, or a custom period of your choice. While the pause is active, you will not be able to login or place any bets — the simplest way to step back for a while.
If you feel you need to stop for an extended period, the self-exclusion option allows you to permanently close your pjs138 account or suspend it for a minimum of 6 months. This decision cannot be reversed before the period ends.
View your full history of wagering activity, deposits, and withdrawals at any time. Detailed monthly account statements help you monitor your playing habits and make smarter decisions.
Responsible gaming means enjoying gambling purely as entertainment, with full control over the time and money you spend. It is not about avoiding play, but about playing in a way that does not affect your daily life, finances, relationships, or mental wellbeing.
At pjs138, we believe that the enjoyment of gaming must come hand in hand with responsibility. That is why we invest in developing robust self-control tools, train our team to detect problem gambling patterns, and provide easily accessible support to anyone who needs it.
Our approach to responsible gaming is built on three core pillars: prevention through easy-to-use control tools, education so that members understand the risks of gambling, and support to those who may be experiencing difficulties. All three pillars are not merely policies on paper — they are daily practice at pjs138.
Problem gambling rarely appears overnight — it typically develops gradually until a person no longer realizes they have crossed a healthy boundary. Recognizing the early warning signs is the most important step toward getting help before the situation worsens.
You regularly spend more than planned, or continue playing even after exceeding the budget you set before starting.
After a loss, you feel compelled to keep playing to "break even" — this habit almost always leads to even greater losses.
You borrow money, delay bill payments, or use funds meant for daily necessities to gamble.
You hide your gambling activity from family members or friends, or lie about how much time and money you have spent.
You have tried to stop or cut back on gambling but were unable to, or you feel restless and uncomfortable when you are not playing.
Gambling is starting to affect your relationships with family, colleagues, or your work performance and daily responsibilities.
Take a moment to answer the following self-assessment questions honestly. This is not an official test, but it can help you evaluate whether your playing habits are still within a healthy range.
Check any questions that apply to you in the past 30 days:
Setting limits and controls is straightforward at pjs138. Here is a step-by-step guide to activating your responsible gaming tools:
Log in to your account using the Login button at the top of the pjs138 website or app.
Click your profile icon in the top right corner, then select "Account Settings" or "Gaming Controls" from the dropdown menu.
You will see a list of available control tools — deposit limits, loss limits, session time limits, or self-exclusion options. Choose whichever suits your needs.
Enter your desired limit value and select the period (daily, weekly, or monthly). Review your entry before confirming.
Once confirmed, the limit takes effect immediately. To increase a limit, a 24-hour waiting period applies as an additional protective measure.
Pjs138 takes the protection of minors extremely seriously. Our platform is strictly for users aged 18 and above. We conduct a rigorous age verification process during registration and during the KYC process before any withdrawal is permitted.
If you share a device with children or teenagers, we encourage you to:
We understand that some individuals may be more vulnerable to gambling problems, including those going through financial stress, mental health challenges, or difficult life phases. pjs138 trains our support team to identify and provide early assistance to members who may need extra attention.
Asking for help is a sign of strength, not weakness. If you or someone you know is struggling with a gambling problem, the following support channels are available:
Our support team is available 24/7 via live chat on the platform. We can help activate responsible gaming tools or refer you to professional assistance.
Talian Kasih (15999) — a free emotional and crisis support service in Malaysia, operating 24 hours a day, 7 days a week.
Treatment and Rehabilitation Centers under the Ministry of Health Malaysia offer free or subsidized counseling sessions for gambling addiction issues across Malaysia.
Peer support groups and online communities allow you to share your experiences with others who understand what you are going through, without any judgement.
Responsible gaming is not just a small clause in our terms and conditions — it is part of the pjs138 DNA. Since the platform launched, we have integrated responsible gaming principles into every aspect of our operations, from user interface design to frontline staff training.
Our analyst team continuously monitors member activity patterns to identify early signs of problem gambling. When a concerning pattern is detected, we proactively reach out to the member to offer support — not to penalize or restrict their account without reason, but to ensure their gaming experience remains in a healthy state.
We also regularly review and update our responsible gaming policies and tools in line with evolving international industry best practices. Our goal is simple: we want you to enjoy pjs138 today, tomorrow, and for years to come — with no regrets.
Answers to the most frequently asked questions by pjs138 members