Pjs138 Privacy Policy – Your Personal Data Protection

Pjs138 is committed to protecting the privacy and personal data of every member. This Policy transparently explains how we collect, use, store, and protect your information.

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Updated: 1 January 2026

Pjs138 Privacy Commitment

Six core principles governing how we handle your personal data

End-to-End Data Encryption

All data transmitted between your device and pjs138 servers is protected with SSL 256-bit encryption — the same level of security used by leading banking institutions worldwide.

No Data Sales

Pjs138 has never and will never sell, rent, or share your personal data with any third party for advertising or marketing purposes without your explicit consent.

Secure Data Storage

Your data is stored on servers protected with layered access controls, continuous monitoring and regular backups. Access to members' personal data is restricted solely to staff who genuinely require it.

Control Is in Your Hands

You have the right to access, correct, request deletion of, or object to the processing of your personal data at any time. Your requests will be processed within the stipulated timeframe at no charge.

Legal Compliance

Pjs138's Privacy Policy complies with applicable data protection laws and international standards. We continuously update our privacy practices in line with changes to prevailing regulations.

Communication Controls

You can choose the types of communications you wish to receive from pjs138 and opt out of any marketing communications at any time via your account settings or by contacting our team.

Important Note: This Privacy Policy describes pjs138's privacy practices regarding the collection, use and protection of your personal data. By using the pjs138 platform, you agree to the terms of this Privacy Policy.

1. Introduction

Pjs138 takes the privacy of every member seriously. As a trusted online casino platform in Malaysia, we understand that your trust depends not only on the security of gameplay, but also on how we handle your personal information responsibly.

This Privacy Policy ("Policy") describes in detail how pjs138 ("we", "Platform") collects, uses, stores, protects and shares your personal data when you use the pjs138.pro website, the pjs138 mobile app and all related services.

We encourage you to read this Policy carefully. If you have any questions, our privacy team is ready to assist through the communication channels listed at the end of this document.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register a pjs138 account or use our services, we collect information you provide directly, including:

  • Full name as stated in official identification documents
  • Active email address for account communications
  • Mobile number registered in Malaysia
  • Date of birth for age verification
  • Full residential address for identity verification (KYC)
  • Identity document information (ID card, passport)
  • Bank account or e-wallet details for financial transactions

2.2 Automatically Collected Information

When you use the pjs138 platform, our systems automatically collect certain technical information required to deliver a smooth and secure service:

  • IP address and general location information (city/state level)
  • Device type, operating system, and web browser version
  • Access log records including pages visited and access times
  • Game session data including wagering, wins and play duration
  • Cookie and device identifier information

2.3 KYC Verification Information

As part of the mandatory Know Your Customer (KYC) procedure, we may collect digital copies of the following documents:

  • MyKad (front and back) or passport
  • Proof of residential address such as a utility bill or recent bank statement
  • Selfie or facial photo for liveness verification
Important: pjs138 will never ask for your bank account password, PIN number, or sensitive information that should not be shared with anyone. Be cautious of fraud attempts claiming to represent pjs138.
Data Categories Example Primary Purpose
Identity Data Name, IC, date of birth Account verification & KYC
Contact Data Email, phone number Communication & account security
Financial Data Bank account, transaction records Payment processing & AML
Technical Data IP address, device type Security & fraud detection
Game Data Betting and wins records Account management & compliance

3. How We Use Your Data

Pjs138 uses the personal data collected for lawful and transparent purposes. We do not use your data for purposes unrelated to the provision of platform services. The primary purposes of data use include:

3.1 Account Management & Services

  • Create and manage your pjs138 account
  • Process deposits and withdrawals securely and accurately
  • Verify your identity during the KYC process
  • Provide effective and responsive customer support
  • Send important notifications related to your account

3.2 Security & Compliance

  • Detect and prevent fraudulent activity, money laundering, and platform abuse
  • Comply with applicable legal and AML regulatory requirements
  • Verify that players meet the minimum age requirement (18 years)
  • Investigate complaints and assist in dispute resolution

3.3 User Experience Improvement

  • Analyse usage patterns to improve platform design and functionality
  • Tailor content and promotions to your preferences
  • Conduct internal research for new product development
Our guarantee: pjs138 only processes your personal data on valid legal grounds — whether your consent, contractual necessity, legal obligation, or legitimate interests that have been carefully assessed.

4. Data Sharing & Disclosure

Pjs138 does not sell your personal data to any party. However, under certain limited circumstances, we may share your data with the following parties:

4.1 Third-Party Service Providers

We work with carefully selected service providers to support platform operations, including payment processors, identity verification service providers, cloud infrastructure providers, and analytics companies. All providers are bound by strict confidentiality agreements and are only permitted to process your data for purposes we specify.

4.2 Legal Requirements

Pjs138 will disclose your personal data to the relevant authorities where required by law, court order, or a valid request from a law enforcement agency. We will notify you of such disclosure where permitted by law.

4.3 Business Transfers

In the event of a merger, acquisition, or transfer of business assets, your personal data may be transferred as part of those assets. You will be notified before your data becomes subject to a different Privacy Policy.

5. Data Security

Pjs138 continuously invests in cybersecurity infrastructure to ensure your personal data is always protected to the highest standard. The key security measures we implement include:

  • 256-bit SSL Encryption for all data transmitted between your device and our servers
  • Data encryption at rest for all sensitive information in our databases
  • Layered access control with a minimum privilege principle — staff may only access data necessary for their duties
  • Two-factor authentication (2FA) for all internal administrative access
  • Continuous threat monitoring with a real-time intrusion detection system
  • Regular security audits by independent internationally accredited third parties
  • Encrypted data backups at geographically separate locations

While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of any data breach that affects you, we will notify you within the timeframe required by applicable law.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the pjs138 website. Cookies allow our platform to remember your preferences, maintain your login session, and provide a better, more personalised experience.

6.2 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
  • Performance Cookies: Collect information about how you use the platform to help us improve our services.
  • Functional Cookies: Remember your preferences and settings such as language and display preferences.
  • Analytics Cookies: Help us understand traffic patterns and platform usage in an aggregated, anonymised manner.

6.3 Cookie Controls

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the pjs138 platform. For more information on managing cookies, please refer to your web browser's help documentation.

7. Your Rights

As a data subject, you have the following rights regarding your personal data held by pjs138. We are committed to fulfilling your requests within a reasonable timeframe:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data, subject to our legal obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Restriction

You have the right to request restriction of your data processing under certain circumstances provided by law.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another provider.

To exercise any of the above rights, please contact our privacy team via email at [email protected] or via the platform's live chat. We will process your request within 30 working days.

8. International Data Transfers

In certain circumstances, your personal data may be stored or processed outside Malaysia by our cloud service or technical infrastructure providers. When such transfers occur, pjs138 ensures that a level of protection equivalent to that required under Malaysian law is fully upheld through legally binding data transfer agreements.

We only engage service providers holding recognised security certifications such as ISO 27001 and SOC 2, and who comply with internationally recognised data protection standards.

9. Data Retention Period

Pjs138 only retains your personal data for as long as necessary to fulfil the original purpose of collection, unless a longer period is required or permitted by law. Our general data retention guidelines are as follows:

  • Active account data: Throughout the active account period and up to 5 years after account closure
  • Financial transaction records: Minimum 7 years for compliance with tax and AML legal requirements
  • KYC documents: Minimum 5 years after the business relationship ends
  • Communication logs: 2 years from the date of communication
  • Analytics cookie data: No more than 13 months

Upon expiry of the stipulated retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

10. Privacy Policy Amendments

Pjs138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or new technologies we adopt. Any significant amendments will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect.

The latest effective date will always be displayed at the top of this page. We encourage you to review this Policy periodically to stay informed on how we protect your data.

11. Contact Us

If you have any questions, concerns, or wish to exercise any of your privacy rights, please contact us through the following channels:

Our experienced data privacy team is ready to assist you in Bahasa Malaysia and will ensure your enquiry is handled with the utmost seriousness and professionalism.

Our commitment: pjs138 is committed to remaining transparent in all matters concerning your personal data. Your trust is our most valuable asset, and we do not take this responsibility lightly.

Play Safe & Privacy Assured at pjs138

Your personal data is protected to the highest security standards. Register now and enjoy a safe, fair and exciting online casino experience alongside more than 500,000 pjs138 members.

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